Call Center Representative

We are looking for a Call Center Representative to handle inbound and outbound customer calls for our client portfolio.

Responsibilities:

• Answer inbound calls professionally and resolve customer inquiries
• Make outbound calls to follow up on customer requests
• Document call details in CRM system accurately
• Escalate complex issues to appropriate teams
• Meet daily call volume and quality targets

Requirements:

• 1+ years of call center or customer service experience
• Excellent verbal communication skills
• Ability to multitask and navigate multiple systems
• Proficiency with CRM tools (Salesforce, Zendesk preferred)
• Strong problem-solving and empathy skills
• High school diploma or equivalent required